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Frequently Asked Questions

FREQUENTLY ASKED QUESTIONS

I've registered but haven't received a Password. What do I do?

  • First please check your junk/spam folders. We know that some acknowledgement emails have ended-up in junk/spam.
  • Then please try this:
    • Select Login (top right)
    • Under Login here, Email: Enter the email address used for your registration.
    • Under Forgotten … Select Reset it here.
    • If this doesn't work ...
  • Please Contact Us, explaining your problem.

Why does my MyClubHouse password not work?

The MCC Archive and the MCC MyClubHouse are two completely different systems and you need separate registration and login details for each one. If you have been assigned a random password on Registration for the MCC Archive, you can always change this, yourself (My Profile > Change your password), to something more memorable and you may, if you wish, use the same password in both the Archive and MyClubHouse systems.

Is the MCC Archive site 'mobile friendly'?

Although you can view the site using a mobile phone, the site is not optimised for phone use and we strongly recommend that you use a desktop, laptop, or tablet, to get the best user experience.

I can't find the event I'm looking for. Is it available?

First see the Site Status page to check if the event should be available as documents for some of the historic events have not yet been uploaded. Then see The History of the Cancelled and Postponed Events article to check whether the event actually ran. If you still have no luck, then please Contact Us.

Are Class O and Class R routes available?

Yes. Where we have Class O and Class R route books, they are included in the same PDF file as the route book for the main trial - just scroll down to find them.

When are the most recent events added to the Archive?

The documents (Programme, Route Book, and Results) for recent events are generally added about two weeks after the Final Results have been circulated to competitors.

When is the most recent issue of Triple added to the Archive?

The most recent issue is generally added shortly after it has been mailed to Members.

Why can't I download a document?

This is intentional - downloading any document from the site is disabled by default. If you really need a PDF copy of an original document, please Contact Us explaining clearly why a PDF copy is required.

How do I make the document viewing window larger?

When you're viewing a single document, select the small double-arrow symbol (Toggle toolbox display) immediately to the left of the MCC logo in the header. This will 'collapse' the toolbox and give you a wider view of the document.